We recognized early on that very smart people do very dumb things, and we wanted to know why and who, so that we could avoid them. - Charlie Munger
Brand is just a perception, and perception will match reality over time. Sometimes it will be ahead, other times it will be behind. But brand is simply a collective impression some have about a product.
Starting and growing a business is as much about the innovation, drive, and determination of the people behind it as the product they sell.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. - Zig Ziglar
The top salesperson in the organization probably missed more sales than 90% of the sales people on the team, but they also made more calls than the others made. - Zig Ziglar
There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.
It takes more than capital to swing business. You've got to have the A. I. D. degree to get by - Advertising, Initiative, and Dynamics. - Isaac Asimov
What cruel mistakes are sometimes made by benevolent men and women in matters of business about which they can know nothing and think they know a great deal.
An executive cannot gradually dismiss details. Business is made up of details and I notice that the chief executive who dismisses them is quite likely to dismiss his business. - Harvey S. Firestone
No end of sales reputations are established by salesmen taking the credit for the public resolutely refusing to be deterred from buying. - Harvey S. Firestone
If there is any phase of adversity which our business has not met and beaten I should like to know it. - Harvey S. Firestone
I believe most men will make good if they find the work they are happy in doing. - Harvey S. Firestone
To do a better business than we did last year really is not much of a credit to us. We must compare what we are doing today with our opportunities of today. - Harvey S. Firestone
It is unusual, and indeed abnormal, for a concern to make money during the first several years of its existence. The initial product and the initial organization are never right. - Harvey S. Firestone
[On taking time out from a business to work on the business rather than in the business] A man ought now and then to get far enough away to have a look at himself and his affairs. Otherwise he gets lost in the details and forgets what he is really doing. - Harvey S. Firestone
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