By listening to people in the field, we're able to develop products that are the direct result of demands from customers.
Do you know that within your power lies every step you ever dreamed of stepping and within your power lies every joy you ever dreamed of seeing?
I don't think a manager can work with a person day in and day out and not develop some sort of personal relationship. Of course, you must use discretion at all times and never pry.
I have been very fortunate. Mary Kay has become a large company, and many times, I've stood at the head of a long reception line for several hours to shake hands with hundreds of people.
It's Pollyannaish not to express your feelings when someone has done something wrong. But it must be done tactfully; otherwise, your criticism will be destructive.
I've already told you how I once waited in a long reception line to shake hands with the company's sales manager, only to have him treat me as if I didn't exist.
I've often said that we are doing something far more important than just selling cosmetics; we are changing lives.
Many of the problems I hear don't require me to offer solutions. I solve most of them by just listening and letting the involved party do the talking.
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