Just as a fine restaurant extends itself to make its customers feel special, we do everything we can to make our people feel the same way.
No sooner does one tell a joke than the other person matches him. Neither one listens to the other, because they're both too busy getting their next joke ready.
People also can be distracted by their own petty prejudices. For instance, a person may use profanity or some expression that you don't like.
People also feel important when they're given responsibility. But responsibility without authority can destroy a person's self-esteem.
People are definitely a company's greatest asset. It doesn't make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.
Praise is an incredibly effective motivator; unfortunately, many managers are reluctant to employ it.
Pretend that every single person you meet has a sign around his or her neck that says, 'Make me feel important.'
Sometimes listening by itself may not be enough; some people must be prodded if you are to find out what they're thinking.
You cannot keep determined people from success. If you place stumbling blocks in their way, they will use them for stepping stones and climb to new heights.
A man's Self is the sum total of all that he can call his, not only his body and his psychic powers, but his clothes and his house. - William James
It would probably astound each of us beyond measure to be let into his neighbors mind and to find how different the scenery was there from that of his own. - William James
Most people never run far enough on their first wind to find out they've got a second. - William James
Most people, probably, are in doubt about certain matters ascribed to their past. They may have seen them, may have said them, done them, or they may only have dreamed or imagined they did so. - William James
The community stagnates without the impulse of the individual; the impulse dies away without the sympathy of the community. - William James
The greatest revolution of our generation is the discovery that human beings by changing the inner attitudes of their minds, can change the outer aspects of their lives. - William James
There is only one thing a philosopher can be relied upon to do, and that is to contradict other philosophers. - William James
There's nothing so absurd that if you repeat it often enough, people will believe it. - William James
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