I've already told you how I once waited in a long reception line to shake hands with the company's sales manager, only to have him treat me as if I didn't exist.
I've often said that we are doing something far more important than just selling cosmetics; we are changing lives.
Just as a fine restaurant extends itself to make its customers feel special, we do everything we can to make our people feel the same way.
Just how far a manager should go in discussing an employee's personal problems is something only the individuals involved can determine.
Leaders make sure that the way to success is always broad enough and straight enough for others to follow.
Many of the problems I hear don't require me to offer solutions. I solve most of them by just listening and letting the involved party do the talking.
No sooner does one tell a joke than the other person matches him. Neither one listens to the other, because they're both too busy getting their next joke ready.
People also can be distracted by their own petty prejudices. For instance, a person may use profanity or some expression that you don't like.
People also feel important when they're given responsibility. But responsibility without authority can destroy a person's self-esteem.
People are definitely a company's greatest asset. It doesn't make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.
Praise is an incredibly effective motivator; unfortunately, many managers are reluctant to employ it.
Pretend that every single person you meet has a sign around his or her neck that says, 'Make me feel important.'
Some of the most successful leaders are also the best listeners. I remember one in particular. He had been hired by a large corporation to assume the role of sales manager. But he knew absolutely nothing about the specifics of the business.
Sometimes listening by itself may not be enough; some people must be prodded if you are to find out what they're thinking.
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